Shipping policy

At United Labs, we aim to process and ship all orders efficiently while ensuring the integrity and safety of our laboratory-grade products. Please review the details of our shipping policy below.

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing time does not include shipping transit time.

United Labs reserves the right to delay processing due to order verification, inventory checks, or regulatory requirements.

Shipping Locations

  • We currently ship within the United States only.
  • We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

Shipping Methods & Delivery Time

Shipping times may vary depending on the selected shipping method and destination.

  • Standard Shipping: Estimated delivery within 3–7 business days
  • Delivery timelines are estimates and not guaranteed.

Once an order is shipped, United Labs is not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on location, package size, and shipping method.
  • Any applicable taxes or fees will be displayed at checkout.

Shipping fees are non-refundable, except in cases of shipping errors caused by United Labs.

Order Tracking

  • Once your order has shipped, a tracking number will be sent to the email address provided at checkout.
  • Customers are responsible for monitoring shipment status through the carrier’s tracking system.

Damaged, Lost, or Incorrect Shipments

If your order arrives damaged, incorrect, or appears to be lost in transit:

  • Contact us within 48 hours of delivery
  • Provide your order number and clear photos of the package and product (if applicable)

United Labs will review the issue and determine whether a replacement or refund is appropriate.

Failed or Returned Deliveries

Orders returned due to:

  • Incorrect or incomplete address
  • Refusal by the recipient
  • Failure to collect the package

may be subject to reshipping fees. Refunds, if issued, will exclude shipping charges.

Product Handling & Responsibility

Due to the sterile and sensitive nature of our products:

  • Customers are responsible for ensuring proper storage immediately upon delivery
  • United Labs is not responsible for product degradation due to improper handling after delivery

Shipping Policy Updates

United Labs reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page.

Contact Us

For shipping-related questions or concerns, please contact:

📧 Email: support@unitedlabs.store
🌐 Website: unitedlabs.store